Student Experience Awards: Learning Resources nominated

Tonight the University's Student Experience Awards are being held at Putteridge Bury site, near Luton. This site is mainly used by the Post-Graduate Medical School and for post-graduate business courses. But occasionally it gets used for internal conferences and other functions.

The Student Experience Awards were founded by Bill Rammell when he became Vice-Chancellor because he wanted to ensure every department puts the 'student experience' at the centre of their activities.

This year Learning Resources are really proud that the Reader Services team have been nominated for their championing of the Tell Us scheme. Although every team in Learning Resources is always looking at ways of improving our resources and services for students, the clearest feedback about 'fixes' and issues comes from students who use the Tell Us (or other feedback routes) to explain what improvements they'd like to see.

Tell Us feedback gave Learning Resources the evidence to get the go-ahead for 24/7 opening in Bedford and Luton and the creation of the Silent Study floor at Polhill. Sometimes Tell Us suggestions are really big ideas like those, but we also get lots of messages about smaller but important issues which are things we can review and quickly fix.

This infographic summarises the Tell Us comments, compliments or concerns the university had in the first half of this academic year. The National Student Survey which has been heavily publicised this Spring is hugely important for the university's rankings but the questions are quite 'big picture' (non-specific) and it is only completed by final year students so Tell Us is a great way to influence the university's policies and facilities whilst you're doing your course.